FAQ

What are prepaid or recharge codes?

They are like gift cards but without the physical card, with these codes you can pay for digital products or services.

 

What advantages does it have over the other forms of payment?

They do not generate garbage so they do not pollute and thus you help the environment. And you don't need to use bank cards to access digital products and services.

 

How to redeem my code?

Make sure you have read the instructions carefully. You can find the infographic of the code you purchased at facebook.com/zuggymx in the photos section.

Cinépolis ticket codes can be redeemed directly at the box office or at cinepolis.com and the combos are exchanged at a candy store.

 

What do I do if my code has not arrived?

Make sure you have a signal, check your text message box, if you still do not have the message, please send an email to support@zuggy.com with your cell phone number, purchased code and the time and date of purchase.

 

The page does not accept my code. It says it is invalid or has already been redeemed.

Make sure you write the code characters correctly and without spaces. If you continue to have problems, contact us by mail at support@zuggy.com

 

Why doesn't the code I buy give me the specified service life?

Please contact us by mail at support@zuggy.com